Trust Us, We’re Experts

We count on the experts. We count on them to tell us who to vote for, what to eat, how to raise our children. We watch them on TV, listen to them on the radio, read their opinions in magazine and newspaper articles and letters to the editor. We trust them to tell us what to think, because there’s too much information out there and not enough hours in a day to sort it all out.

We should stop trusting them right this second.

In their new book, Trust Us, We’re Experts: How Industry Manipulates Science and Gambles with Your Future, Sheldon Rampton and John Stauber offer a chilling exposé on the manufacturing of “independent experts.” Public relations firms and corporations have seized upon a slick new way of getting you to buy what they have to sell: Let you hear it from a neutral “third party,” like a professor or a pediatrician or a soccer mom or a watchdog group. The problem is, these third parties are usually anything but neutral. They have been handpicked, cultivated, and meticulously packaged to make you believe what they have to say–preferably in an “objective” format like a news show or a letter to the editor. And in some cases, they have been paid handsomely for their “opinions.”

For example:
· You think that nonprofit organizations just give away their stamps of approval on products? Bristol-Myers Squibb paid $600,000 to the American Heart Association for the right to display AHA’s name and logo in ads for its cholesterol-lowering drug Pravachol. Smith Kline Beecham paid the American Cancer Society $1 million for the right to use its logo in ads for Beecham’s Nicoderm CQ and Nicorette anti-smoking ads.

· You think that you’re witnessing a spontaneous public debate over a national issue? When the Justice Department began antitrust investigations of the Microsoft Corporation in 1998, Microsoft’s public relations firm countered with a plan to plant pro-Microsoft articles, letters to the editor, and opinion pieces all across the nation, crafted by professional media handlers but meant to be perceived as off-the-cuff, heart-felt testimonials by “people out there.”

· You think that a study out of a prestigious university is completely unbiased? In 1997, Georgetown University’s Credit Research Center issued a study that concluded that many debtors are using bankruptcy as an excuse to wriggle out of their obligations to creditors. Former U.S. Treasury Secretary Lloyd Bentsen cited the study in a Washington Times column and advocated for changes in federal law to make it harder for consumers to file for bankruptcy relief. What Bentsen failed to mention was that the Credit Research Center is funded in its entirety by credit card companies, banks, retailers, and others in the credit industry; that the study itself was produced with a $100,000 grant from Visa USA and MasterCard International Inc.; and that Bentsen himself had been hired to work as a credit-industry lobbyist.

.You think that all grassroots organizations are truly grassroots? In 1993, a group called Mothers Opposing Pollution (MOP) appeared, calling itself “the largest women’s environmental group in Australia, with thousands of supporters across the country.” Their cause: A campaign against plastic milk bottles. It turned out that the group’s spokesperson, Alana Maloney, was in truth a woman named Janet Rundle, the business partner of a man who did P.R. for the Association of Liquidpaperboard Carton Manufacturers-the makers of paper milk cartons.

· You think that if a scientist says so, it must be true? In the early 1990s, tobacco companies secretly paid thirteen scientists a total of $156,000 to write a few letters to influential medical journals. One biostatistician received $10,000 for writing a single, eight-paragraph letter that was published in the Journal of the American Medical Association. A cancer researcher received $20,137 for writing four letters and an opinion piece to the Lancet, the Journal of the National Cancer Institute, and the Wall Street Journal. Nice work if you can get it, especially since the scientists didn’t even have to write the letters themselves. Two tobacco-industry law firms were available to do the actual drafting and editing.

Rampton and Stauber reveal many more such examples of “perception management” — all of them orchestrated to make us buy or believe whatever the “independent expert” is pushing. They also explore the underlying assumptions about human psychology — e.g., “the public must be manipulated for its own good”–that make this kind of subliminal hard-sell possible.

Destined to be hated by P.R. firms and corporations everywhere, Trust Us, We’re Experts is an eye-opening account of how these entities reshape our reality, manufacture our consent, get us to part with our money, even change our lives. A whole new spin on spin, it will forever alter the way we look at news, information, and the people who serve it up to us.

What Reviewers are Saying:
“Stauber and Rampton have once again exposed the ugly underbelly of corporate America’s psychological war on our citizens. Trust Us, We’re Experts shows how giant corporations employ sophisticated psychiatric techniques, unscrupulous public figures, junk science, tainted studies and clever PR mercenaries in a relentless effort to market products that routinely kill, maim, deform and poison consumers and our environment.”–Robert F. Kennedy, Jr., President, Water Keeper Alliance

“If you want to know how the world wags, and who’s wagging it, here’s your answer. Read, get mad, roll up your sleeves, and fight back. Rampton and Stauber have issued a wake-up call we can’t ignore.”–Bill Moyers

“Trust Us, We’re Experts is a brilliant piece of investigative journalism and a powerful vaccine against the stupifying effects of the corporate PR machine. Spread it around!”–Barbara Ehrenreich

“If you’ve ever wanted to see a TV spin doctor hog-tied and dragged through the streets, Rampton and Stauber do the next best thing. This book is modern muckraking of the best variety, skewering hype and showing us how to separate real experts from snake oil salesmen and hired corporate know-it-alls.”–Jim Hightower

“Finally, a long-overdue expose of the shenanigans and subterfuge that lie behind the making of experts in America. Stauber and Rampton take us behind the scenes, inside corporate boardrooms, where marketing chiefs literally manufacture their own ‘independent experts’ to defend their products and practices. This groundbreaking book gives us a first look into the seamy side of corporate public relations, where academic experts of every stripe and kind are bought in various ways. An eye-opener.”–Jeremy Rifkin

“Unlike many exposés, the book is a page-turner. Once you start, you will want to read it all. While your heart may sink, your passions will be aroused. It is like a sudden awareness that sweeps illusions away. This is not a casual jeremiad, but a careful, patiently researched deconstruction of corporate behavior and their so-called ethics.”–Paul Hawken, author of Ecology of Commerce, Natural Capitalism

“Rampton and Stauber’s book explodes the cult of expertise and shows how easily the media and their readers can be misled by public relations claims masquerading as science. This book makes the best case I know for complete disclosure of the financial conflicts of interest of scientists and the corporate influence on university research.”–Sheldon Krimsky, Professor at Tufts University, author of: Hormonal Chaos: The Scientific and Social Origins of the Environmental Endocrine Hypothesis

Trust Us brilliantly exposes the dirtiest public relations campaigns in America for what they are–cynical attempts to undermine our democracy so some creep can sell your kid more cigarrettes, push more Microsoft software on you or melt down the North Pole with global warming pollution.”–John Passacantando, Executive Director, Greenpeace US

“This book is a must for everyone attempting to sift through the vast amount of information available in the media and on the net. It reveals how high-priced, international public relations corporations are hired to redefine facts, create confusion, and destroy reputations of accomplished scientists to protect their bottom line. The good news comes at the end of the book when the authors tell how to filter the news to remove the ‘bottom-line bias’ so exquisitely woven into advertisements and news items by special interests.”–Theo Colborn, Senior Program Scientist, World Wildlife Fund, co-author of Our Stolen Future

“The United States today is in the midst of the Golden Age of Propaganda. Well-heeled private interests have learned how to manipulate journalism and public discourse on fundamental public health, environmental and political issues through the sophisticated use of public relations, bogus experts and junk science. In Trust Us, We’re Experts Rampton and Stauber do the extraordinary and groundbreaking job of exposing these sleazy practices and rigorously holding them up to the light of day. Well organized and wonderfully written, Trust Us, We’re Experts is a real page turner. It is a true masterpiece.”–Robert W. McChesney author, Rich Media, Poor Democracy: Communication Politics in Dubious Times

“After reading this book I couldn’t possibly listen to an expert witness again, even one under oath, without a lot of healthy skepticism; and if given the opportunity, without asking: ‘Who’s paying you to say this?’ “–Mark Dowie

“This is a great book, and I think you should buy it. But since the point of the book is to think for yourself and not trust experts, perhaps you should thumb through it yourself for a little while. I think of it as a field guide to the kinds of lies you can expect from the information age.”–Bill McKibben

“Amusing . . . meticulously researched . . . Rampton and Stauber’s documentation of PR campaigns proves that they are the real ‘experts.’ “– Kaja Perina, Brill’s Content

Publisher: Tarcher/Penguin
Bookstore price: $14.95 U.S./$21.99 Canada
ISBN 1-58542-139-1

To order by mail, send $20/book (includes postage & handling) to: CMD, 520 University Avenue, Suite 227, Madison, WI 53703.